What is Gain Mart's return policy?

Customers can return any product at the time of delivery if they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site to be adjusted against subsequent purchase.

How do I return a product for a new replacement?

For replacement, notify us with reasons for the replacement. Please ensure that the product is returned in the original condition you had received it. On valid return requests, we will send you a new replacement within 15 days at no extra cost.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund.